Job Description

Job Title: Call Center/ Customer Service

Location: East Hartford, CT 06108

Duration: 6 Months (Temp to Hire)

Summary:

• We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal. Success in this position requires strong communication skills, professionalism, and a passion for helping people.

• Serve as the initial point of contact for consumers and providers regarding client programs.
• Answer inbound calls and provide accurate, clear, and complete information.
• Assist with account access and password reset issues.
• Document all customer interactions in the call-tracking system with accuracy and detail.
• Forward callers to leadership or appropriate CT state agencies as required.
• Identify consumer trends, report concerns, and recommend service improvements.
• Handle complex or escalated customer issues professionally and efficiently.
• Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

• Full-time employment (40 hours/week)
• Paid training
• Monday Friday schedule (Weekends Off)
• Career advancement opportunities
• Supportive and professional work environment
• Full benefits options

• Strong communicators-verbal and written-who can explain complex information clearly.
• Reliable and committed individuals with strong work ethic and excellent attendance.
• Problem-solvers who remain calm and professional in challenging customer situations.
• Tech-comfortable individuals who can navigate multiple systems and applications.
• People who genuinely enjoy helping others and finding solutions.
• Able to work in a structured environment, handling a high volume of calls.

• High School Diploma or GED
• Minimum 6 months of call center or customer service experience
• OR Associate degree or higher (no experience required)
• Able to type at least 35 WPM
• Must pass customer service assessment, criminal background check, and 8-panel drug screen

• Previous customer service or call center experience
• Strong attention to detail and documentation accuracy
• Ability to handle sensitive or confidential information appropriately

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